Customer Success Stories

meadowvale logo 1

“General Films has routinely demonstrated a commitment to satisfy our quality and delivery expectations without overcommitting or making false promises. They listen to the customer and bring about innovative solutions. Their responsiveness and customer service make them an easy choice as a trusted partner.”

– Joe Gomoll, General Manager, Meadowvale

AE Logo Vertical

Anderson Erickson Dairy Finds Business Relationships Not Just Business as Usual

“When you ask me what I would tell others about General Films, I’d say they have good quality products, they listen to the customer, they help us solve problems, they react quickly, and their prices are fair. I like to say that this is a business relationship that has also become a great business friendship.”

So says Craig Colonno, Purchasing Director & Ice Cream Mix Manager for Anderson Erickson Dairy in Des Moines, Iowa. Mr. Colonno recalls his first encounter with General Films over 15 years ago: “We were dealing with another supplier that couldn’t make delivery on some of the plastic fluid bags we use. Even though we weren’t one of their regular customers, General Films got us out of a bind for several months by supplying bags that worked with our filling equipment. Frankly, I don’t know what we would have done without them stepping in.”

To this day they ask me my opinion about new products or how to improve existing ones and actually listen to what I have to say. They appreciate and use input from those of us who have experience working with these fillers and bags.

– Craig Colonno, Purchasing Director Anderson Erickson Dairy

“We returned to our regular supplier out of a sense of loyalty, but a few years later we went back to General Films for our bags. Soon after, we worked closely with them to develop an automated web filler that would meet our specific needs. You might say we participated in the design of that filler and General Films was great to work with. They took me to see various fillers at other facilities and the prototypes they developed. Then they listened to what I had to say and acted on it.”

Leibys Logo2

Exceeding Our Customer’s Needs

Leiby’s Dairy is a large regional ice cream mix operation located in upstate Pennsylvania. The Dairy boasts a comprehensives line-up of soft serve ice cream products to leading retail restaurants across America.

Leiby’s Dairy began working with General Films more than a decade ago with a Bag-in-Box packaging system. “General Films has been an excellent partner for us. Whenever we need support they are quick to respond. The quality of General Films product offering is second to none, from their bags to filling equipment, and we could not be more pleased in our relationship,” commented Keith Zimmerman, owner of Leiby’s Dairy.

“The quality of General Films product offering is second to none, from their bags to filling equipment, and we could not be more pleased in our relationship.”

– Keith Zimmerman, Owner Leiby’s Dairy

“Over the past two years with the Covid pandemic and supply chain issues facing all businesses, General Films always responded to our needs and never once ran us out of product,” said Zimmerman. “Along with their professional and friendly customer service, General Films consistently delivers a top shelf product with adequate lead times allowing us to meet our customer demand.”

Start Your Bag-in-Box Solution

Get in touch Bag-in-Box

Your Trusted Partner for
Bag-in-Box Solutions

Our reputation for flexible packaging is built on more than six decades of providing comprehensive Bag-in-Box systems. Learn more about how our Bag-in-Box fillers can streamline your processing operations.